Which Practice Area focuses on the habits and persistence necessary for sustained improvement?

The correct answer is associated with Implementation Infrastructure (II) because this practice area is designed to support the systematic, sustained improvement of processes and overall organizational performance. Implementation Infrastructure encompasses the structures and resources necessary to enable long-term enhancements, fostering the habits and persistence required for continuous improvement.

By focusing on establishing and maintaining an effective implementation infrastructure, organizations can ensure that there is a solid foundation for ongoing improvement efforts. This includes developing capabilities, aligning resources, and sustaining engagement which are all critical for longevity in improvement initiatives. The emphasis on infrastructure highlights the importance of creating a supportive environment where persistent efforts can lead to meaningful change over time.

The other practice areas, while also important, do not specifically emphasize the long-term habits and structures necessary for sustained improvement in the same way. Governance, for example, focuses more on oversight and direction rather than the ongoing support for improvement. Planning and Managing Work is about organizing tasks and workflows, while Ensuring Effective Communication centers on communication strategies rather than the foundational elements required for sustained improvement.