What is the business value of improving processes often evaluated in terms of?

Improving processes is fundamentally about enhancing the effectiveness and efficiency of operations, which leads to better performance results. When organizations focus on process improvement, they often see measurable gains in key performance indicators such as productivity, quality, and reliability. These improvements can manifest in various ways, including faster delivery of products or services, higher customer satisfaction, and enhanced competitiveness. The improvement in performance results aligns with the core objectives of process enhancement efforts, which aim to optimize how work is done and increase overall organizational capability.

While increased employee morale, reduced operational costs, and greater market share are certainly important factors that can benefit from improved processes, they are often considered secondary outcomes that stem from the primary goal of enhancing performance. For example, better performance may lead to reduced operational costs as processes become more efficient, but the initial evaluation of business value centers significantly on direct performance improvements.