The Corrective Actions technique seeks to identify an issue's root cause by repeatedly asking which question?

The Corrective Actions technique revolves around identifying the root cause of an issue to implement effective solutions. The fundamental method in this approach is to repeatedly ask "Why?" This technique is often referred to as the "5 Whys" method, where asking "Why?" multiple times (typically five) helps drill down through the symptoms of a problem to uncover its underlying cause. By doing so, organizations can address the core issue rather than just treating its symptoms, leading to more sustainable and effective corrective actions.

Other questions, such as "What happened?" or "How did this occur?", are valuable for understanding the context of the issue but do not directly lead to the root cause as effectively as asking "Why?". "When did this start?" may provide a timeline or sequence of events but does not dive into the causal factors that led to the problem. Thus, the focus on asking "Why?" aligns perfectly with the objective of the Corrective Actions technique to uncover and address root causes.